In-house average weekday ridership for July was 2,320, up by 26.29% from last year. Supplemental providers average weekday ridership was 229, up by 60.14%. Combined in-house and supplemental providers average weekday ridership was 2,549, up by 28.73%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 15,035 boardings, up 28.41% as compared to the same time period in fiscal year 2021.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 97.39% for July. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 98.76%. On-time performance for trips with a desired arrival time was 63.93% (drop-offs completed within a 45 minute window before the clients’ desired arrival time) and 92.81% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of July, Handi-Van operated 54,539 trips including 2,701 trips that were longer than one hour in trip time. The analysis found that 85.97% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 100 or 0.18% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 88.27% for July.
| July 2021 |
July 2020 |
July 2019 |
% Change FY 20 to 21 |
1 Month FY2022 |
1 Month FY2021 |
1 Month FY2020 |
% Change FY 20 to 21 |
|
|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 67,958 | 52,923 | 101,431 | 28.41% | 67,958 | 52,923 | 101,431 | 28.41% |
| Average Weekday Ridership | 2,549 | 1,980 | 3,943 | 28.73% | 2,549 | 1,980 | 3,943 | 28.73% |
| Unique Riders During the Month | 4,603 | 3,747 | 5,952 | 22.84% | 4,603 | 3,747 | 5,952 | 22.84% |
| Cost per Revenue Hour | $105.10 | $109.59 | $88.65 | -4.10% | $105.10 | $109.59 | $88.65 | -4.10% |
| Cost per Trip | $55.90 | $66.51 | $40.77 | -15.95% | $55.90 | $66.51 | $40.77 | -15.95% |
| Cost per Revenue Mile | $7.12 | $7.56 | $5.87 | -5.73% | $7.12 | $7.56 | $5.87 | -5.73% |
| Trips per Revenue Hour | 1.88 | 1.65 | 2.17 | 14.11% | 1.88 | 1.65 | 2.17 | 14.11% |
| Farebox Recovery | 3.02% | 2.49% | 4.14% | 0.53% | 3.02% | 2.49% | 4.14% | 0.53% |
| Very Early Trips (>30 Minutes) | 0.03% | 0.07% | 0.12% | -0.03% | 0.03% | 0.07% | 0.12% | -0.03% |
| Very Early Trips & Early Trips (>10 Minutes) | 1.36% | 1.56% | 2.00% | -0.20% | 1.36% | 1.56% | 2.00% | -0.20% |
| On-Time and Early Trips | 98.76% | 98.27% | 89.56% | 0.48% | 98.76% | 98.27% | 89.56% | 0.48% |
| Early Departure or On-Time Percentage | 97.39% | 96.71% | 87.56% | 0.68% | 97.39% | 96.71% | 87.56% | 0.68% |
| On-Time Trips (Within 0-30 Min Window) | 78.71% | 78.45% | 76.20% | 0.27% | 78.71% | 78.45% | 76.20% | 0.27% |
| Very Late Trips (>30 Minutes) | 0.06% | 0.03% | 0.74% | 0.03% | 0.06% | 0.03% | 0.74% | 0.03% |
| Desired Arrival Time Trip OTP (Within 45 Mins) | 63.93% | 61.74% | 64.75% | 2.19% | 63.93% | 61.74% | 64.75% | 2.19% |
| Comparative Trip Length Analysis | 85.97% | 89.26% | 71.27% | -3.29% | 85.97% | 89.26% | 71.27% | -3.29% |
| Excessive Trip Length | 0.18% | 0.05% | 1.17% | 0.13% | 0.18% | 0.05% | 1.17% | 0.13% |
| No Show / Late Cancellation Rate | 6.86% | 9.20% | 6.82% | -2.34% | 6.86% | 9.20% | 6.82% | -2.34% |
| Advance Cancellation Rate | 19.52% | 21.60% | 22.78% | -2.08% | 19.52% | 21.60% | 22.78% | -2.08% |
| Missed Trip Rate | 0.12% | 0.04% | 0.35% | 0.08% | 0.12% | 0.04% | 0.35% | 0.08% |
| Complaint Rate (Complaints per 1,000 Trips) | 1.36 | 1.39 | 1.58 | -2.32% | 1.36 | 1.39 | 1.58 | -2.32% |
| Calls Answered Within 5 Minutes | 93.21% | 95.59% | 52.75% | -2.38% | 93.21% | 95.59% | 52.75% | -2.38% |
| Vehicle Availability | 88.27% | 92.17% | 84.94% | -3.90% | 88.27% | 92.17% | 84.94% | -3.90% |
| Contractor Revenue Hours | 1,721 | 1,262 | 6,989 | 36.37% | 1,721 | 1,262 | 6,989 | 36.37% |
| Monthly Passenger Trips — Supplemental Providers | 6,005 | 3,935 | 17,434 | 52.60% | 6,005 | 3,935 | 17,434 | 52.60% |
| Contractor Cost per Revenue Hour | $99.51 | $84.35 | $81.07 | 17.96% | $99.51 | $84.35 | $81.07 | 17.96% |
| Contractor Cost per Passenger | $28.52 | $27.05 | $32.50 | 5.41% | $28.52 | $27.05 | $32.50 | 5.41% |
